You’ve just reached your holiday destination; you are so excited and can’t wait to hit the pool. The last thing you need to do is to pick up your bag, and you are ready to go. You patiently wait at the luggage claim. Something tells you that it’s taking too long. Then another batch of bags from different flight lands on the platform. You start to lose all hope. An hour later you need to face the truth: your luggage has been lost. Your mood turns from bad to worse, and you don’t feel like holidaying anymore. We understand your frustration like no one else. No matter if it’s already happened to you, or you are preparing for your next...