FAQ Product information
  • What is Woolet?+
    Woolet is a next-generation wallet that keeps your cash and cards safe. Ultra slim, Bluetooth-powered, wireless-charged and handcrafted to perfection. The smart accessory for every modern man. It’s just 9.9mm thick, yet packed with cutting-edge technology and designed so you can live with less worry.
  • How does Woolet work?+
    Miniature sensors synchronize with your smart phone to protect your valuables. Every time Woolet is left behind or stolen it sends notification to your phone. You will be able to find it quickly in a messy room just before you leave. The app shows the approximate distance between you and your Woolet. It also howls if your wallet is out of reach in public places, allows you to check the last location of Woolet and turns off notifications when you are at home or work.
  • What is a smart wallet?+
    A smart wallet is not a regular “money holder”. It is not only a fashion accessory, but a technological gadget filled with electronics.
  • What is a slim wallet?+
    As slim wallet can contain all the valuables from a regular wallet, but remains as thin as it gets. It can fit into smaller pockets, does not leave marks on your trousers and is extremely light.
  • How do you charge it?+
    Woolet uses wireless charging pads in QI-compatible technology. You can buy one from our store.

    Note that Woolet battery needs to be charged for at least two hours before you synchronize the wallet with the mobile app!
  • What materials are used?+
    Woolet is made out of calf leather. The vegan version, on the other hand, uses “eco-leather”, a cruelty-free material.
  • Is it waterproof?+
    Woolet is tough and resistant but it’s not completely waterproof. We do not recommend getting it wet, because the electronics inside may get damaged.
  • How many cards can I fit in a Woolet?+
    Up to ten: the small card slots can hold four cards, the bigger one, a further six. We do not advice more, so you if you do that, it’s your own responsibility! If you need to fit in more cards, we recommend a Woolet XL Travel.
  • What’s the difference between the Woolet and the Woolet XL Travel?+
    The Woolet XL is bigger than a regular Woolet, but its main feature is adjustment for travellers. It can easily hold the most popular currencies. Moreover, your passport can fit inside too!
  • What is the size of Woolet?+
    125 x 87 x 9,9mm (4.9 x 3.4 x 0.38 inches)
  • What is the size of Woolet XL Travel?+
    108 x 136 x 9,9 mm (4,25 x 5,35 x 0,39 inches)
  • What is the size of the charging pad?+
    170 x 103 x 7 mm (6,69 x 4,06 x 0,28 inches)
  • What is the size of the Key finder?+
    80 x 45 x 6 mm (3,15 x 1,77 x 0,24 inches)
  • What are the sizes of phone cases?+
    145 x 75 x 5,08 mm (2,8 x 1,2 x 0,2 inches) for 4.7-inch phones and 165 x 90 x 5,08 mm / (2,8 x 1,2 x 0,2 inches) for 5.5-inch phones.
  • Can the Woolet hold coins?+
    Woolet was not designed to hold coins, although you can use the secret pocket for them.
  • What colour versions are available?+
    Right now we offer you two colours: sleek black and suede brown.
  • I support cruelty-free products. Do you have an eco-version?+
    Yes, especially for those, who care about environment and animals rights we designed a vegan version of Woolet made out cruelty-free materials.
  • What products does Woolet ecosystem includes?+
    Smart slim wallets, charging pads, key finders, phone cases and RFiD blockers
  • What versions of Bluetooth does Woolet support?+
    4.0 and later.
  • How should I clean the Woolet if it gets dirty?+
    Just like any other leather/suede item. Just be careful not to get it too wet, as this might damage the electronics.
Woolet App
  • Is the Woolet App free?+
    Yes, the Woolet app is and always will be free of charge.
  • What languages are available in the Woolet app?+
    English. Soon we will support other languages too.
  • What operating systems does the app support?+
    iOS and Android. We are working on the Windows Phone app, as well.
  • How do I synchronize my Woolet with iPhone?+
    We have prepared a video manual which shows step by step how to connect your Woolet with iOS-compatible phones.

    https://www.youtube.com/watch?v=LEmIlIf_QBA

    Note that Woolet battery needs to be charged for at least two hours before you synchronize the wallet with the mobile app!
  • How do I synchronize my Woolet with Android phone?+
    We have prepared a video manual which shows step by step how to connect your Woolet with Android-compatible phones.

    https://www.youtube.com/watch?v=W6cxhesVJI0

    Note that Woolet battery needs to be charged for at least two hours before you synchronize the wallet with the mobile app!
  • How many devices can I synchronize with the app?+
    Up to five.
  • What do I need to create an account?+
    You can log in with either an e-mail address or a Facebook account.

    Kickstarter Woolet Smart Wallet - smart, slim, hand-crafted wallet
    Kickstarter Woolet Smart Wallet - smart, slim, hand-crafted wallet
    Kickstarter Woolet Smart Wallet - smart, slim, hand-crafted wallet
  • The iOS app doesn’t synchronize with the Woolet. What do I do?+
    First, make sure your Woolet is charged. If it’s not recognized by the application, please put the Woolet on a charging pad. If it makes a “beep” sound, it is working but is not charged. Leave it on the charger for two hours, and then try again. If that doesn’t help, please turn the application off from Task Manager, turn off both Bluetooth and Wi-Fi, then turn them back on and open the application. Restarting the phone, reinstalling the app and new synchronization of devices may also help. If the Woolet still can’t be reached by the application, depending on your platform: iOS
    • Please download LightBlue Explorer – Bluetooth Low Energy from the App Store.
    • Wait until scanning is complete.
    • If you see the Woolet here, but still cannot connect from the app – contact us.
    • In the message please include a screen shot of the scan result, the type of your phone, and the type of operating system.
    • If you don’t see the Woolet, your electronics may be damaged. Contact us so we can send you a replacement!
    • In the message please include a screen shot of the scan result, the type of your phone, and the type of operating system.

      Kickstarter Woolet Smart Wallet - smart, slim, hand-crafted wallet
  • The Android app doesn’t synchronize with the Woolet. What do I do?+
    First, make sure your Woolet is charged. If it’s not recognized by the application, please put the Woolet on a charging pad. If it makes a “beep” sound, it is working but is not charged. Leave it on the charger for two hours, and then try again. If that doesn’t help, please turn the application off from Task Manager, turn off both Bluetooth and Wi-Fi, then turn them back on and open the application. Restarting the phone, reinstalling the app and new synchronization of devices may also help. If the Woolet still can’t be reached by the application, depending on your platform: Android
    • Please download nRF Master Control Panel from the Google Play store.
    • Wait until scanning is complete.
    • If you see the Woolet here, but still cannot connect from the app, contact us.
    • In the message please include a screen shot of the scan result, the type of your phone, and the type of operating system.
    • If you don’t see the Woolet, your electronics may be damaged. Contact us so we can send you a replacement!
    • In the message please include a screen shot of the scan result, the type of your phone, and the type of operating system.

      Kickstarter Woolet Smart Wallet - smart, slim, hand-crafted wallet
  • Do I have to allow Woolet to access my location even when I’m not using the app?+
    Yes, that's crucial! When you install the Woolet App for the first time, a pop-up should appear asking to check your location even when the app is working in the background.

    Kickstarter Woolet Smart Wallet - smart, slim, hand-crafted wallet

    Unfortunately it’s a requirement of the operating system for the beacon to scan the Bluetooth-connected devices. Without your agreement, your phone will be unable to connect to your Woolet, and therefore the synchronization might not be properly completed.

    You can check whether you granted the app access to your location in your phone settings. Look at the screen shots below:


    Kickstarter Woolet Smart Wallet - smart, slim, hand-crafted wallet
    Kickstarter Woolet Smart Wallet - smart, slim, hand-crafted wallet
Notifications
  • Can I specify the notification distance between me and my Woolet?+
    Yes, you can set the electronics’ transmission power so the notifications appear at a closer or further distance.

    Kickstarter Woolet Smart Wallet - smart, slim, hand-crafted wallet
    Kickstarter Woolet Smart Wallet - smart, slim, hand-crafted wallet
  • Can I block Woolet notifications while at home or work?+
    You can define quiet zones on the map, where you won't receive any notifications. By zooming, you can adjust the radius around the specified place. We recommend to add places like your home or work, because you usually don't take your Woolet with you when you're inside. However, if you step out of the quiet zone and leave your Woolet behind you will receive a notification. Also please keep in mind that if you define such place inside a building, you should make a larger radius around it due to inaccurate GPS tracking inside buildings.

    Kickstarter Woolet Smart Wallet - smart, slim, hand-crafted wallet
    Kickstarter Woolet Smart Wallet - smart, slim, hand-crafted wallet
  • Can I mute notifications for some time?+
    Yes, you can swipe notification left and put it to sleep for one hour.

    Kickstarter Woolet Smart Wallet - smart, slim, hand-crafted wallet
    Kickstarter Woolet Smart Wallet - smart, slim, hand-crafted wallet
  • Can I switch off the automatic alerts when the Woolet moves out of range?+
    Yes. You can disable alerts and push notifications from within the app.
  • Can I customize the notification sound?+
    You can chose between the standard “woof-woof” bark and other options.

    Kickstarter Woolet Smart Wallet - smart, slim, hand-crafted wallet
  • What is the typical distance for detection at home with multiple rooms and walls?+
    It is 10-20 meters (33-66 feet).
  • How does Woolet synchronize with smart watches?+
    Notifications are shown on an Apple Watch only when the Watch is on your wrist and your phone screen is locked. But please note that, due to limitations of the WatchOS platform, the watch will show you notifications only from your phone, so it will measure the distance between the Woolet and the phone, not the Watch.
  • Will Woolet show its location while I am abroad/travelling?+
    Remember that Woolet is synchronized with your phone via Bluetooth, and that a smartphone needs an Internet connection and localization-based services switched on to identify the location on maps. If you plan to travel, remember to determine your current location by connecting the Woolet App to the Internet and turning your Bluetooth on after switching your smartphone to airplane mode. If you don’t do that, Woolet will remember it’s last location, probably an airport. To sum up: you need Bluetooth, the Internet and localization services switched on, or else Woolet will not be able to determine its location.
Electronics
  • Does Woolet battery need to be charged before synchronizing the wallet?+
    Yes. You need to charge Woolet for at least two hours before you connect it with your smartphone.
  • What is the lifespan of the battery?+
    That depends on each user, but tests showed that it can last for six months.
  • How long does it take to charge the battery?+
    Full charging takes three hours.
  • Will I be notified when the battery is low?+
    Yes.
  • Can I replace the battery?+
    There’s no need. The Woolet battery is rechargeable.
  • Can I turn up the volume in the Woolet?+
    Right now there’s no possibility to do that. In the next hardware update we will introduce that option, though.
  • The electronics seem not to be working. What should I do?+
    First, make sure the battery is fully charged. When you put the electronics on a charging pad you should notice a little “bleep” noise. This means, the electronics are fine. If not, please contact us, and we’ll help you with that!
  • What kind of battery is inside the Woolet?+
    Li-on rechargeable battery (150 mAh)
  • What kind of battery is inside the Keyfinder?+
    Two lithium batteries (165 mAh)
Order
  • Where can I order Woolet?+
    You can order one from official store.
  • Can I order more than one Woolet? Can I get a discount then?+
    Yes. For big orders you the discount is possible. Just write an e-mail to support@woolet.co with title: SPECIAL ORDER for more details.
  • Is it possible to change my order after it was placed?+
    You can change your order anytime until you receive your tracking ID. That means Woolet has been shipped and no further changes are available. For details contact: support@woolet.co
  • How long does it takes to deliver the Woolet?+
    Depending on how busy we are with current orders and your location from our headquarters between 6 and 21 days.
  • I would like to buy a Woolet for special occasion and need it for a certain date. Will you be able to deliver it?+
    Before placing your order write to us to check on the current status. Everything can be figured out, just give us a shout!
  • Can I order a custom Woolet?+
    Yes, but that will cost you a bit more. Write support@woolet.co for the details, with a subject: CUSTOM WOOLET.
Shipment and tracking
  • How long do I have to wait for my order to be fulfilled?+
    You should get your tracking ID within five days of placing the order. After that it is shipping company job to get your Woolet to your doorstep.
  • How long does it take to ship the Woolet?+
    Depending on our warehouse stocks and your location from our headquarters between 7 and 21 days.
  • Can I monitor my order status?+
    As soon as we ship your order you’ll be provided with a tracking ID. You can check updates, for example, here: http://emonitoring.poczta-polska.pl/?lang=en or here: http://www.trackingmore.com/

    NOTE for clients in the US and the UK Neither American USPS nor British Royal Mail provide a tracking mail system for foreign tracking ID in their territory. Both decided to opt out of a foreign tracking system, so after your parcel enters those countries we won't be able to tell you anything more about your package. We have no idea why, but we can't do anything about it and we are very sorry. If your parcel does not arrive within three weeks, please contact your post office, because the package might be there unclaimed and waiting for you.
  • Do you ship Woolets to my country?+
    Unless you live on the top of Everest, the bottom of the Mariana Trench or middle of the Amazon rainforest, we’ll deliver anywhere in the world :)
General info
  • What is the official place I can get support?+
    Contact us via chat on our official website.
  • When was the WooletCo founded?+
    The company was founded in December 2014.
  • Where is your office?+
    We own two offices: in Kraków, Poland, and in New York, USA.
Lost&Found
  • How does Lost&Found work?+
    Lost&Found is a communication platform for owners and finders of Woolets. Owners of the Woolet registers their wallets in the Woolet App by scanning the QR code or by typing the 10-digit code. After that their Woolets are included in the database with the owner’s personal details. The finder doesn’t need an app installed on the phone. When they find a Woolet, all they need to do is go to: http://lostfound.today/ and type the serial number in the box in the “I found the Woolet” section. Then, they will gain access to the personal details of the wallet’s owner and be able to contact them directly. When a Woolet is found, the owner will receive a notification via the Woolet App and an e-mail from the finder. Simple as that!
  • OK. Is that a physical tag or a mobile app?+
    Lost&Found is a smart solution, that combines a unique serial code, which after registration, is included in the database. You can control the tagged item through the mobile app.
  • Is this a tracking device?+
    No, we are not able to tell you where the tagged object is. Only Woolet wallets have the tracker inside the built-in electronics. When someone finds your wallet, you will receive an instant notification from the finder, including their contact details.
  • What are the functions of the app?+
    First of all, your wallet will be linked to the unique code, registered in the database. You can add your personal details, contact information and a message for potential finders. The app also shows you a list of your devices and controls which of them are protected by the serial number. Finally, it pushes out a notification each time your wallet has been found.
  • Will everybody be able to use it?+
    If someone finds your wallet, it takes only an internet connection and the good will of the finder to visit the internet website and spend a few seconds typing in the security number. That’s all.
  • I’m worried about privacy!+
    No worries! Your personal details and contact information will be visible only to the person who finds the wallet and enters the code. You decide how much details you provide them!
  • What do I do when the Woolet App shows different location than my current one?+
    If the Woolet App isn’t displaying the correct location for you or your Woolet, we recommend the following steps:

    For iOS users:
    - Upgrade to the latest iOS version which helps resolving the accuracy of the map used for Woolet location services
    - Make sure that Location Services are turned on for both the phone and the Woolet App. In order to do that go to your phone’s Settings > Privacy > Location Services and check if they are specifically enabled for the Woolet App.

    For Android users:
    - Confirm if you have the Location Services turned on for both the smartphone and the Woolet App. Go to phone’s Settings > More > Location and make sure that Locations are enabled.
  • A little sneak-peak of the Lost&Found App.+
    For iOS:

    Kickstarter Woolet Smart Wallet - smart, slim, hand-crafted wallet
    Kickstarter Woolet Smart Wallet - smart, slim, hand-crafted wallet
    Kickstarter Woolet Smart Wallet - smart, slim, hand-crafted wallet
    Kickstarter Woolet Smart Wallet - smart, slim, hand-crafted wallet
    For Android:

    Kickstarter Woolet Smart Wallet - smart, slim, hand-crafted wallet
    Kickstarter Woolet Smart Wallet - smart, slim, hand-crafted wallet
    Kickstarter Woolet Smart Wallet - smart, slim, hand-crafted wallet
    Kickstarter Woolet Smart Wallet - smart, slim, hand-crafted wallet